New Case Study: Royal Philips Cuts Release Cycle Time by Two-Thirds with SAFe
“Philips is continuously driving to develop high-quality software in a predictable, fast and Agile way. SAFe addresses this primary goal, as well as offering these further benefits: reduced time to market and improved quality, stronger alignment across geographically distributed multi-disciplinary teams, and collaboration across teams to deliver meaningful value to customers with reduced cycle time.”
—Sundaresan Jagadeesan, Program Manager, Philips Electronic India Limited
How do you improve quality and reduce release cycle time by two-thirds? For a $26 billion technology giant, the answer was found with SAFe. Our latest case study comes from Royal Philips which engages in the healthcare, lighting, and consumer well-being markets. They sit at #388 on the Forbes Global 2000 list, and their SAFe adoption represents one of the larger deployments we’ve seen to date: 42 Agile Release Trains and 1300+ certified practitioners.
Just two years ago, their release cycle time averaged 18 months using a traditional, project-based approach. Looking for a way to accelerate that cycle, they turned to SAFe to transition to Agile and bring an Lean-Agile mindset to business units beyond software development.
Today, Philips has 42 ARTs running across various business units, and SAFe is deployed well beyond the software businesses to include complex systems environments (hardware, software, mechanical engineering, customer support and electrical teams), as well as the R&D activities of a number of businesses, particularly in the Business Group, Healthcare Informatics, Solutions & Services (BG HISS).
The company saw improvements across the board:
- Average release cycle time down from 18 months to 6 months
- A greater focus on the customer mindset
- Feature cycle time reduced from >240 to <100 days
- Sprint and PI deliveries on time, leading to ‘release on demand’
- Quality improvements—zero regressions in some business units
- 5 major releases per train per year on demand, each catering to multiple products
- 3700+ people engaged in a SAFe way of working
- Around 1300+ trained and formally certified in Agile and SAFe
The Philips adoption showcases what is possible when an organization is fully committed to the transformation, and diligent in getting their leaders and workers trained in the principles and practices that will drive their collective success. It’s no secret that the results achievable through SAFe directly correlate to the depth of engagement by the organization, and Philips has done an excellent job reminding us of this.
Check out the the full case study for insights on their journey and their recommendations for a smooth transformation.
Many thanks to Stef Zaicsek, Sr. Director Software Technology/CTO; Rani Malli, Senior Director – Business Excellence & Quality Management; Sanne Reijniers, Agile Training, Change & Communications Lead at Philips; and Sundaresan Jagadeesan, Program Manager – I2M Excellence SW Development Program, for sharing their SAFe story.